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Business Processes : An Archival Science Approach to Collaborative Decision Making, Records, and Knowledge Management / von Angelika Menne-Haritz


Collaborative decision making processes are a form of communication inside organizations. Their functioning can teach lessons for the design of electronic office systems. Those processes are open ended and therefore decide themselves on their form. Like oral deliberations which cannot be modelled in advance any open ended communication process needs means for common control over the further advancement and the ending of the process.
The history of German administrative practice and its special methods of using disposals for the control of common processes shows the creation of records as based on communication needs generated by the intention of joint actions. For electronic decision making processes the purposes remain the same, but the means have to follow the effects of electronic communication on messages.
The book is a reworked English version of a thesis for the official qualification for university professorship accepted by the German University of Administrative Sciences Speyer. Germany. TOC:Introduction
1. Decision Making Processes
1.1 Research Methods
1.2 Records
1.3 Two Forms of Business Processes: Decision Making Versus Production Processes
1.4 Decision Making
1.5 Bureaucracy
1.6 Systems Theory and Business Processes
2. The Historical Shift from Committee to Paper Based Decision Making
2.1 Monocratic Form
2.2 Historical Forms of Oral Committee Based Government
2.3 Basic Forms of Oral Deliberation in Historical Administrations
2.4 Conceptual Orality of Writing
2.5 Differentiation of Functional Competencies
2.6 Committee Based Decision Making and Modern Bureaucratic Techniques
2.7 Classical Collaborative Decision Making Processes
2.8 Work Process Guidelines for the Central Ministries: Legacy from the Office Reform
2.9 Business Processes in Post-war German Government
3. Records
3.1 Forms and Functions of Records and Files
3.2 Organisational Backgrounds
4. Functional Requirements of Open Communication Processes in Electronic Environments
4.1 Needs of Autonomous Open Ended Processes
4.2 Needs for Stability and Functions of Archives in Electronic Environments
4.3 Archival Functions in Digital Environments
Bibliography
Index